At Same Day Bumper and Autobody Repair, LLC, we are committed to protecting the privacy of our customers. This policy outlines how we collect, use, and safeguard your personal and vehicle information.

1. Information We Collect
To provide high-quality repair services, we collect the following types of information:
Personal Contact Information: Name, address, phone number, and email address.
Vehicle Information: VIN (Vehicle Identification Number), make, model, year, license plate number, and mileage.
Images: Photos of your vehicle’s damage and overall condition for estimating and insurance purposes.
Insurance Details: Insurance provider name, policy numbers, and claim numbers (if applicable).
Payment Data: Credit card or bank information (processed securely through third-party providers; we do not store full card numbers on our servers).

2. How We Use Your Information
We use your data to:
Provide accurate repair estimates and perform services.
Communicate with your insurance company to facilitate the claims process.
Order parts specifically for your vehicle.
Send service updates via text or email.
Process payments and maintain accounting records.

3. Sharing Your Information
We do not sell your personal information. We only share data with third parties necessary to complete your repair, including:
Insurance Companies: To approve repairs and payments.
Parts Suppliers: To ensure the correct parts are ordered for your specific VIN.
Subcontractors: If specialized services (like glass repair or upholstery) are required off-site.
Legal Compliance: If required by law or to protect our rights in cases of fraud or non-payment.

4. Data Security
We implement industry-standard security measures to protect your information. Physical records are stored securely, and digital data (including vehicle photos and estimates) is stored on password-protected, encrypted systems.

5. Cookies and Website Tracking
Our website may use "cookies" to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of our site may not function properly as a result.

6. Your Choices
You may contact us at any time to:
Review the personal information we have on file for you.
Request a correction to your contact information.
Opt-out of marketing communications (e.g., promotional emails or service reminders).
SMS & Mobile Communication

7.  By providing your phone number and opting in to receive updates, you agree to receive text messages (SMS) from Same Day Bumper and Autobody Repair, LLC regarding your vehicle’s repair status, estimates, and pickup reminders.
No Sharing of Mobile Data: We value your privacy. Mobile information/phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.
Opt-Out: You can unsubscribe from text alerts at any time by replying "STOP" to any message you receive from us. Message and data rates may apply.

8. Social Media & Promotional Photos
We take pride in our craftsmanship and may take "Before and After" photographs of vehicles serviced at our facility.
Usage: We reserve the right to use these images on our website and social media platforms (such as Instagram or Facebook) for promotional and portfolio purposes.
Privacy Protection: To protect your privacy, we make every effort to blur or remove license plate numbers and personal identifying markers from the vehicle before posting.
Your Right to Object: If you do not wish for your vehicle to be featured in our promotional materials, please notify us at the time of your repair drop-off.

9.  Contact Us
If you have questions regarding this Privacy Policy or your data, please contact:
Same Day Bumper and Autobody Repair, LLC
832 Purser Drive 
Raleigh, NC 27603
Phone: 919-972-9364
Email: service@samedaybumper.com